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- We use Australia Post for our shipping.
Within Australia, you have the option of :-
- Parcel Post
- Express Post Parcel
- For shipments to destinations outside of Australia:
- International Parcel Post - Air
Per Australia Post, charges are based on parcel weight, and your post code relative to ours in Ballarat, Victoria. Postal charge is calculated automatically and displayed to you at Check-Out stage.
We accept no responsibility for parcels that are lost or damaged within the Australia Post Postal system. However, please contact us if your shipment is lost or arrives in a damaged condition. We will arrange for a claim to be forwarded to Australia Post. The success or otherwise of your claim then being at the sole discretion of Australia Post.
If you start to unpack your shipment and find that it has been damaged, do not unpack it any further, as Australia Post will request to view it before any claim can be made.
For Express Post, 'Next Business Day Delivery' to be operative, your shipping destination needs to be within the Australia Post 'Next Business Day Delivery Network'. For details, check the Australia post website www.auspost.com.au
We will use Australia Registered Post and Insurance for orders over a total value of A$100. The additional cost of this service at our (Bead, Candle and Craft Pty Ltd) expense. However, please note that Express Post parcels can not be insured. We can only provide the Registered Post and Insurance at our expense if the method of shipment chosen is normal Parcel Post. WE WOULD STRONGLY SUGGEST THAT FOR ORDERS OVER THE VALUE OF A$100, DO NOT SELECT TO HAVE THEM SENT BY EXPRESS POST Should a claim arise due to the unlikely event of the registered and insured parcel being lost or damaged, the success or otherwise of your claim is still at the sole discretion of Australia Post.
We will put the Australia Post Tax Receipt inside the parcel, before we finally seal it, in case you are a business and need or want to claim back the GST on the postage.
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